Frequently Asked Questions
Everything you need to know about our innovative electronics and services.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary between 7-14 business days depending on your location and customs processing.
Do your products come with a warranty?
Yes, all Brilliant Labs hardware includes a 12-month limited warranty that covers manufacturing defects. This does not cover accidental damage or unauthorized modifications.
What is your return policy for open-box electronics?
You can return items within 30 days of delivery. To be eligible for a full refund, the device must be in its original packaging with all accessories included. A restocking fee may apply to items with missing components.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna and Affirm for eligible purchases.
Are software updates included with my purchase?
Absolutely. We provide regular over-the-air (OTA) firmware and software updates to improve performance and add new features to your devices at no additional cost.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your shipment's progress in real-time.