Returns & Exchanges

At Brilliant Labs, we stand behind the quality of our high-performance electronics and want you to be completely satisfied with your purchase. If you are not happy with your device, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the authorization process.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all cables, manuals, and accessories to ensure a successful return.

• 3.
  Ship to Lab

  Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the item's condition, we will process your refund to the original payment method within 5-7 business days.